International agents play a vital role in the growth and development of all our courses and programmes. We are proud to be working with some of the best educational consultants in this field. Some have been with us For as long as we have been in existence. We always welcome new partners wishing to join us.
Student satisfaction is the ultimate aim of all agents and providers. The driving force behind achieving this aim is mutual trust, reliability and absolute transparency in all transactions. This cannot be achieved without the agents and the providers alike, staying true to their word and delivering what they promise. As agents of Mercator, you can be confident that your students will be fully informed about all aspects of their programme before they arrive and that we deliver all that we promise.
All students will receive a detailed profile of their host families telling them about the family members, their homes and location and their interests and hobbies. The profiles of the home tutors will also give details of their educational qualifications and teaching experience.
Detailed travel arrangements will be communicated to all parties. You can reassure your students that their host family will meet them on arrival at the destination and take them back for departure.
Students on group courses will receive their detailed daily programme before travel. Centre supervisors will meet them at the teaching centres each day. We visit individual students at least once during the stay and contact them by phone several times. Agents are invited to get feedback from the students and share that information with us which will help us review and improve our service.
All students are given a 24-hour contact telephone number for emergencies.
Please call, email or complete our Agent Enquiry Form. We would be happy to send you our agents’ information and guidelines.